Shipping Information

We pride ourselves on fast, reliable delivery and exceptional customer service for all of our premium pet tags. We know your pets safety is important, so we work hard to get your custom engraved pet tag to you as quickly as possible.

Fast, Free Delivery Australia-Wide

Free Standard Shipping: Enjoy free standard postage on all orders anywhere in Australia - no minimum spend required.
Quick Dispatch: All orders are engraved and dispatched within 24 hours, Monday to Friday.
Delivery Times: Most orders arrive within 3–6 working days for metro areas. Regional and remote locations may take a little longer.
Order Confirmation: You’ll receive an order confirmation email immediately after purchase. Please check your details carefully to avoid delays.
Packaging: Pet tags are sent in a standard white envelope, so be sure to check your mailbox carefully.
Parcel Lockers: As we deliver orders in envelopes, we are not able to deliver to Parcel Lockers.

International Shipping

New Zealand: Orders to New Zealand typically arrive within 14–30 days.
Other Countries: Please contact us for international shipping options and delivery times.

Important Delivery Information

Address Accuracy: Please double-check your shipping address before submitting your order. Incorrect addresses may incur a $4.00 reposting fee.
Non-Delivery: Please email us at info@pet-tags.com.au if you have Order Protection and have not received your order within 6 working days. Without Order Protection please allow 10 working days. Order Protection is available at checkout for $1.50.
Delays: We are not responsible for postal delays due to industrial action or circumstances beyond our control, but we’ll always do our best to help.