Our Aluminium Tags are crafted from anodised aluminium, making them harder and more durable for everyday wear.

Our Brass Tags use environmentally friendly solid brass, finished with a clear protective coating to slow oxidation and maintain shine.

Our Stainless Steel Tags are made from premium 304 stainless steel, mirror polished for a sleek look and maximum durability-these are our toughest tags.

Our Design and Glitter Tags combine zinc alloy, brass, and iron, with the front design coated in epoxy for enhanced durability and a vibrant finish.

Our Fashion Tags are made from bronze, primarily composed of copper and tin, offering a stylish and sturdy option.

Our Bling Tags are also made from bronze and adorned with genuine Swarovski crystals for a touch of sparkle.

Our Smart Tags are constructed from stainless steel, featuring a laser-engraved QR code in metallic black, protected by a durable epoxy coating.

Our eZeClips are made from lightweight yet strong aluminium for easy, secure tag attachment.

Our split rings are made from stainless steel, designed for exceptional strength-they won’t break unless subjected to significant force, usually if the lead is incorrectly attached to the split ring instead of the collar ring.

Yes, every pet tag includes a strong stainless steel split ring for secure collar attachment. If you find it difficult to attach, using a blunt knife can help.

While all tags come with a durable steel split ring, eZeClips make attaching and removing tags much easier-perfect for switching between collars or removing tags at home. They also protect your fingernails! However, avoid letting pets wear eZeClips during rough play or in crates, as this may cause injury.

The lifespan of your tag depends on usage and care. Stainless steel tags are the most durable, ideal for active dogs and swimmers. Brass tags are softer and require regular cleaning and polishing to last longer. Bling tags are best reserved for special occasions. If your tag fades or becomes illegible, email us at info@pet-tags.com for a free replacement - see our Returns and Replacements page for details.

Our Smart Tags feature a QR code that can be scanned with most smartphones. Scanning the code or entering it at Smart Tag provides instant access to your pet’s profile and contact details, helping reunite you with your lost pet quickly.

Smart Tags are not GPS devices. When scanned, they provide the location where the scan occurred and notify you via email and your pet’s profile page. For accurate location, the person scanning must allow location sharing on their device.

Your contact details are most important, but you can also add your pet’s name, medical info, or notes like ‘microchipped’ or ‘insured'.

Yes, all engraving is centred both vertically and horizontally on the tag. The online preview is for text accuracy only-please avoid adding extra spaces or blank lines.

Currently, we cannot offer font selections via our website due to our automated system. For special engraving requests, email us at info@pet-tags.com for options and pricing.

We may adjust the layout to best fit the tag’s shape and your requested text, ensuring optimal readability.

If you need to change your order, email us at info@pet-tags.com before 8am, as engraving starts early every day. Once engraved, changes aren’t possible, but we offer a 25% discount on a new tag (one tag per order).

If you notice an error, email us at info@pet-tags.com before 8am so we can correct it before engraving. If it’s too late, we offer a 25% discount on a replacement tag.

Order confirmations are sent immediately to the email provided. Check your junk or spam folder if you don’t see it. If your email was entered incorrectly, contact us at info@pet-tags.com

Our engraving is automated based on your submitted details. Mistakes often occur when ordering via mobile. If your tag has an error and it’s too late to change, email us at info@pet-tags.com for a 25% discount code on a new tag (one tag per order).

Rarely, human error may result in tags being sent to the wrong address. If this happens, see our Returns and Replacements page for next steps.

We cannot replace lost tags for free. Most losses occur when the lead is attached to the split ring instead of the collar ring. If your split ring is still intact, send us a photo for review. Otherwise, we offer a 25% discount on a new tag. Regularly check your tag, split ring, and eZeClip for wear and tear.

Simply reorder through our website for the fastest service.

If your tag fades within 5 years, we’ll replace it for free. Stainless steel tags are best for active or water-loving pets. See our Returns and Replacements page for more info.

For any additional questions or support, please email info@pet-tags.com. We’re here to help you keep your pet safe and stylish!