Refund Policy

At Pet-Tags.com.au, your satisfaction and your pet’s safety are our top priorities. Because our pet ID tags are custom-made to your specifications, we are unable to accept returns for refunds unless we have made an error in engraving or order fulfilment.

Our Commitment

• Custom Products: Each tag is individually engraved based on the details you provide. Please double-check your information before placing your order, as changes cannot be made once engraving has begun.

• Our Mistake? If we have made an error with your order, such as incorrect engraving or sending the wrong tag, please email us at info@pet-tags.com.au with your order number and a photo of the tag. We will promptly send a replacement at no extra cost.

• Customer Error: If you made a mistake when submitting your order, we offer a 25% discount on a new tag. Please ensure you carefully check tag dimensions and engraving details before confirming your order, especially when ordering via mobile.

• Tag Quality: If your engraving is correct but not clear or legible, email us a photo and we’ll arrange a free replacement.

• Non-Delivery: If you haven’t received your order after 10 working days, please contact us at info@pet-tags.com.au. While we cannot be responsible for postal delays outside our control, we will do our best to assist.

What Our Customers Say

Small dog tags
“The tags were delivered promptly and engraved to my description. A very good durable product that will last.”

Excellent dog tags
“Great quality dog tags and very well priced. Very prompt service and arrived when expected.”

Pet tag
“Great quality product and quick delivery.”

Great Tag
“The picture doesn’t do it justice.”

Dog tag foot print
“Awesome product, quickly posted and looks quality. Very happy.”

Thank you for choosing Pet-Tags.com.au. We’re committed to providing high-quality, custom pet tags and outstanding customer service. If you have any questions about our refund policy, please contact us at info@pet-tags.com.au we’re here to help!