At Pet-Tags.com.au, your satisfaction and your pet’s safety are our top priorities. Because our pet ID tags are custom-made to your specifications, we are unable to accept returns for refunds unless we have made an error in engraving or order fulfilment.
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Custom Products: Each tag is individually engraved based on the details you provide. Please double-check your information before placing your order, as changes cannot be made once engraving has begun.
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Our Mistake? If we have made an error with your order, such as incorrect engraving or sending the wrong tag, please email us at info@pet-tags.com.au with your order number and a photo of the tag. We will promptly send a replacement at no extra cost.
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Customer Error: If you made a mistake when submitting your order, we offer a 25% discount on a new tag. Please ensure you carefully check tag dimensions and engraving details before confirming your order, especially when ordering via mobile.
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Tag Quality: If your engraving is correct but not clear or legible, email us a photo and we’ll arrange a free replacement.
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Non-Delivery: If you haven’t received your order after 10 working days, please contact us at info@pet-tags.com.au. While we cannot be responsible for postal delays outside our control, we will do our best to assist.
