Returns and Replacements

Our automated systems ensure your shipping details are printed exactly as entered, and your customisation details are engraved precisely on your pet tag. Your order confirmation email, sent immediately after purchase, displays the exact information submitted and serves as proof of your order. To avoid errors-especially when ordering via mobile-always review your order confirmation carefully.

Customised tags are non-refundable unless the error is ours.

If We Made a Mistake:
If your tag engraving is incorrect, first check your order confirmation for the details you provided. If the mistake is on our end, email info@pet-tags.com with your order number and a photo of the tag. We’ll send a replacement right away.

Wrong Size:
All tag dimensions are listed in the product description and our Size Guide. If you ordered the wrong size, we cannot offer a free replacement but can provide a discount on a new tag.

Wrong Tag Sent:
If you received the wrong tag, email us with a photo and we’ll dispatch the correct tag within one business day.

Lost Tag:
We do not replace lost tags unless the split ring is still intact, as most losses occur when the lead is attached to the split ring instead of the collar ring. If this is the case, send a photo and we’ll replace your tag. Otherwise, we offer a discount on a new tag. Regularly check your tag, split ring, and eZeClip for wear and request a replacement if needed.

Faulty eZeClip:
Our eZeClips are durable and built to last. Upon receiving your eZeClip, ensure the spring is secure and the clip attaches properly to the collar ring. If faulty, contact us by email and we’ll send a replacement within 24 hours.

For any issues, email info@pet-tags.com with your order details and photos for prompt assistance. Shop confidently, knowing we’re committed to quality and customer satisfaction.